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FAQs

Check out our FAQs section to review our most commonly asked questions. Still have a question? Reach out to one of our Customer Specialists by phone at 800.347.7337 or by email at SeesCandiesCustomerCare@sees.com and they'll be happy to assist you.

But first, watch the videos below to learn about the changes and enhancements we have made to our website.

Welcome to the new and improved Sees.com:

New navigation and checkout:

New Custom Mix experience:



Ordering and Shipping

Can I order online with an international billing or shipping address?
Our online order form does not accept international addresses at this time. If you are placing an order using an international billing or shipping address, please call our Customer Service Specialists at 310.604.6200 or 800.347.7337 and they'll be happy to assist you.

I'm concerned about security over the internet. Is it safe to shop at Sees.com?
Absolutely. We employ the latest in security software to encrypt all of your confidential information when you shop at Sees.com. From the time you begin entering your name and address until an order is completed your data is safeguarded. We accept MasterCard, Visa, Discover and American Express.

I'm also not crazy about giving anyone a lot of information about myself. What does See's do with the information it receives when I place an order?
See's Candies Privacy Policy.

What are the shipping costs?
Please refer to our Shipping Rates page for more information.

How long will it take for my order to arrive?
Please refer to our Shipping Rates page for more information.

Can See's ship my chocolate order during the warm Summer months?
Yes, from April through mid-October, all chocolates, and some non-chocolates sensitive to heat, are delivered in special summer packaging. These items are placed in insulated containers with reusable cold packs and are always shipped via 2-day delivery for speedy, melt-free delivery. Regular shipping is not available for heat-sensitive items during this period.

How do I indicate where I want the candy shipped?
During the checkout process, enter your desired shipping information on the Recipient page. You can ship candy to yourself or someone else.

Why do I sometimes receive orders packed with "air pillows" and other times packed with "peanuts"?
We are currently transitioning from "peanuts" to "air pillows". During this transition, you may receive orders packaged with either material. Food products such as ours may absorb odors and chemicals in packaging materials, which must be closely monitored and thoroughly tested to assure nothing changes the freshness and flavor of our candy. Be assured, both packaging options meet our quality standards.

Ingredients

Does See's add High Fructose Corn Syrup to its products?
At See's, we do not use high fructose corn syrup (HFCS) in our candy-making process. Only candies made with cherry ingredients, including glacé whole, glacé halves, and whole dipping cherries contain a small amount of HFCS. This is because we source these ingredients from a supplier who prepares the cherries with a small amount of HFCS in their manufacturing formula before they reach our candy kitchens.

How long will boxed chocolates last?
Most See's candies are expected to be sold and consumed within 60-120 days of production, when the candy is at its most robust flavor level. Candy not sold within our shelf-life guidelines is pulled from the shelves and not sold to customers.

Do you use certified humane eggs for your chocolates?
Yes, our egg suppliers have successfully passed a humane audit and are recognized as United Egg Producers Certified or Animal Care Certified suppliers.

What is the difference between vanilla and vanillin?
Vanilla has over 170 flavor compounds, and of those, vanillin is the most recognizable flavor compound. Vanilla and natural vanillin come from vanilla bean pods. Artificial vanillin is exactly the same substance as natural vanillin, only it is derived from a different source. Artificial vanillin is extracted from lignin found in wood instead of vanilla bean pods.

Where does vanilla and artificial vanillin come from?
Vanilla and natural vanillin are derived from vanilla bean pods. Artificial vanillin is derived from lignin found in wood.

Why must products containing artificial vanillin be labeled as artificial if they are made with an ingredient that is the same as natural vanillin?
By law, artificial vanillin must be labeled as artificial because it is derived from lignin rather than vanilla bean pods.

Why do we use vanillin in some of our products?
The use of vanillin in our products is temperature-based. Since vanilla has a much lower boiling point than vanillin, all of our high-temperature cooked products (such as brittles) use vanillin. If vanilla were used for such products, the vanilla would simply cook off and contribute no flavor to the product. Vanillin, on the other hand, can withstand high temperatures and still provide vanilla flavor. We use vanilla for lower-temperature cooked products such as creams, fudges and caramels.

Do we only use vanillin?
No. To flavor products cooked at lower temperatures, such as creams, fudges and caramels, we use only vanilla.

Why do we use artificial vanillin?
The use of artificial vanillin is agricultural-based. Vanilla beans are grown in the tropics where extreme weather conditions (including cyclones) as well as growing practices can contribute to an unstable supply volume. Artificial vanillin does not face the same agricultural challenges. Rather than risk unavailability of a key flavor ingredient, many companies opt for the more stable supply.

Candy

What's the best way to store See's candy after I receive my order?
We recommend storing the candy at 60º to 70º F and consuming the candy within approximately 3-4 weeks after purchase.

Are any of See's candies Kosher certified?
We do have some items that are Kosher certified. Please try our lollypops, Little Pops, and our holiday Hanukkah items. Please note the "Kosher" notation on our web catalog pages to identify these items or download our Kosher Certified Letter which lists all of our Kosher products.

What's the most popular chocolate piece made by See's?
Everyone has their own personal favorite when it comes to See's Candies. The most popular piece, year after year, is Milk Chocolate Bordeaux®.

Allergens

How can I find allergen information on See's candy?
Click here to view See's Allergen Information.

What does Nut-Free mean?
When you filter your selection using the Nut-Free filter, you are choosing candies that are free of nuts and have been manufactured in a nut-free facility.

Sugar-Free Candy

Why has See's Candies introduced Sugar Free Candy?
Customers have been requesting See's Sugar Free candies for years. After extensive research and product testing, we are proud to offer the only Sugar Free candy good enough to be called See's.

What makes these products "Sugar Free"?
See's Sugar Free products meet the FDA regulations for Sugar Free candies, which can contain 0.5 grams or less of sugar per serving. Our products contain sugar substitutes like Maltitol (a sugar alcohol), Sucralose (a high intensity sweetener), and Polydextrose (a bulking agent) instead of sugar.

What are sugar alcohols, high intensity sweeteners and bulking agents?

- Sugar alcohols are sugar substitutes used to take the place of sugar to make Sugar Free candy. Sugar alcohols provide a sweet taste. Sugar alcohols are digested more slowly than sugar; generally producing a relatively small rise in blood sugar levels after eating.
- High intensity sweeteners are artificial substances that are many times sweeter than sugar.
- Bulking agents are substances that have no nutritional value and are used to occupy volume

How does See's Sugar Free candy fit into a balanced and healthy lifestyle?
Sugar Free confectionery products are a treat and can be enjoyed by almost everyone, but moderation is the key.

Is See's Sugar Free candy lower in calories and/or fat?
See's Sugar Free candy is not a low calorie or low-fat food.

Why isn't See's Sugar Free candy called Sugar Free Chocolate?
The FDA maintains "standards of identity" for every product. The standard of identity for chocolate includes sugar. Since our Sugar Free products are "sugar-free," we cannot use the term chocolate when selling this product.

Can I order a special pack combining both Sugar Free candy and See's traditional candy?
No. Due to labeling requirements, Sugar-Free candies and traditional candies cannot be combined into one box. These two items must be sold separately.

Do sugar substitutes have any digestive side effects?
One of the reasons that sugar substitutes are lower in calories and carbohydrates compared to sugar is that they are digested and absorbed in a different way. In the process of digesting sugar substitutes, some digestive side effects can occur that have a laxative effect.

Does See's Sugar Free candy carry any warning labels or information statements?
Yes, to be in compliance with labeling regulations for sugar free products a warning label appears on our packaging cautioning of a potential laxative effect due to the presence of sugar alcohol, high intensity sweetener and bulking agents in our products.

 

Environment

Does See's use recycled materials?
When we can, we will use recycled plastic and paper products in our packaging, bags, transporting materials, etc. We are very cautious about any packaging in contact with the candy, as it can absorb chemicals and odors. More recycled products are becoming available for food products as suitable packaging, and we continue to monitor and test what becomes available.

What has See's done to become more energy efficient?
With four main production and distribution facilities and over 200 year-round candy shops, we're always looking for opportunities to save energy and use the cleanest technology for our facilities. Recently, changing lights and implementing energy management systems has significantly reduced electrical consumption for us. Wind and solar projects are being evaluated to substitute renewable energy where possible for our main facilities. In 2009 See's deliveries of candy to all of our shops was reduced to lower frequency, enabling us to reduce the cost of supplying shops with candy, while reducing fuel consumption by over 30% for deliveries in our slower months.

Does See's offer reusable shopping bags?
Yes, we have our own See's Candies branded shopping bags. These bags are available at See's shops and Sees.com.

Company

Can I buy stock in See's Candy?
See's Candies is a subsidiary of Berkshire-Hathaway. Please direct correspondence to them at:

1440 Kiewit Plaza
Omaha, NE 68131
402.346.1400
www.berkshirehathaway.com

I'd like to own a See's franchise. How do I get started?
See's Candies owns and operates all of our own retail shops. We do not sell franchises, but we do offer a Licensee Program that allows businesses who meet our selling profile to offer See's products in their stores. For more information, and to see if your company meets See's selling profile, please contact LicenseeInquiry@sees.com. Be sure to Include the name of business, location and photos of your store in your email.

Does See's offer tours of their Candy Kitchens?
Unfortunately, because of insurance restrictions, we are not able to offer tours of our kitchen facilities.

Return Policy

What is See's return policy?
See's guarantees your full and complete satisfaction. If you are not satisfied with your purchase, we will be happy to replace it for you. Return the candy to a See's shop near you, or mail to this address:

See's Candies
20600 South Alameda Street
Carson, CA 90810

Please note:
Our candies are made with the freshest ingredients, so enjoy right away for best results! We recommend storing the candy at 60° to 70° F and consuming within 3-4 weeks after purchase.