Can I redeem See's paper Gift Certificates on sees.com?
Unfortunately we are not able to redeem Gift Certificates via our web site. Gift Certificates can be redeemed through our Mail Order Department by calling 1-800-347-7337. Please advise the Customer Service Representative that you have a Gift Certificate. The Gift Certificate and a check for postage and handling can be mailed to:
See's Candies, Attn: Jo Biglow,
P. O. Box 93025,
Long Beach, CA, 90809-3025
Once the gift certificate is received we will ship the candy.
I'm concerned about security over the internet. Is it safe to shop at Sees.com?
Absolutely. We employ the latest in security software to encrypt all of your confidential information when you shop at Sees.com. From the time you begin entering your name and address until an order is completed your data is safeguarded. We accept MasterCard, Visa, Diners Club, Discover and American Express.
I want to place orders for several friends. How do I place several orders to different recipients?
It’s Simple! Shop for one recipient at a time as you go through the ordering process. Our site will remember all of your billing information and recall it for you each time you click "Click here to continue shopping" and shop for another recipient.
We happily ship to the following international locations:
Australia, Bermuda, Canada, Denmark, France, Germany, Great Britain, Hong Kong, Ireland, Israel, Japan, Northern Ireland, Portugal, Singapore, South Korea, Switzerland and Taiwan.
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What are the shipping costs?
The following rates apply to shipments to standard addresses in the contiguous United States only.
Shipping rates for Alaska, Hawaii, available international destinations, P.O. Boxes and APO/FPO addresses are provided during checkout.
We don't think it's summer without the old-fashioned flavor of See's Candies. But shipping your order from April to mid-October takes a little extra care. You'll notice we provide complimentary insulated packaging with Expedited 2-Day Service to make sure your hand-packed candy arrives perfectly fresh. Just the way you like it.
Please note: During warm weather months, orders received on Wednesday through Friday will ship the following Monday. Also, during warm weather periods, we do not ship to PO Box, APO, FPO, Guam or international addresses. See's Candies reserves the right to postpone any shipments to certain destinations during extreme weather conditions.
For alternate delivery options please call 800-347-7337.
When temperatures start to rise, we take special care to ensure your candy is delivered in prime condition—no matter how hot it gets. That's why from April through mid-October, all chocolates, and some non-chocolates sensitive to heat, are delivered in special summer packaging. These items are placed in insulated containers with reusable cold packs and are always shipped via 2-day delivery for speedy, melt-free delivery. Regular shipping is not available for heat-sensitive items during this period.
Shipping & Handling (per delivery)
"Per delivery" refers to an individual package sent to an individual shipping address.
Warm-Weather Friendly STANDARD (up to 6 Business Days)
Summer Delivery2-DAY (required)
UP TO $25.00
$25.01 - $45.00
$45.01 - $60.00
$60.01 - $75.00
$75.01 - $90.00
$90.01 - $105.00
$105.01 - $120.00
$120.01 - $145.00
$145.01 - $160.00
For each $15.00 over $160.00 add $3.00 to rates listed.
For U.S. Postal Service, Alaska & Hawaii, Foreign Country, APO & FPO rates, please call 800-347-7337
Please note, any orders received Wednesday-Friday ship the following Monday. All chocolates and non-chocolates sensitive to heat will not be shipped to PO Box, APO, FPO, Guam or international addresses during warm-weather period.
SHIPPING AND HANDLING PRICES ARE SUBJECT TO CHANGE
It is best to allow See’s Candy kitchens 24 hours to process and prepare your order for shipping. After that your order should arrive at its destination in three to five days (*see next item for shipping during warm weather). Because we guarantee that your order will arrive in perfect condition we use priority shipping services that ensure timely delivery and delivery confirmation. Deliveries are made Monday through Friday, except holidays. Please provide an address where someone will be available to receive the shipment. You may also use our "Future Delivery Date" option to order your gifts early. We will make every effort to be sure that they will arrive on or just before the date you specify.
Your Address Book is available on the Recipient Info page within the checkout process. You may also access your address book from the "My Account" section of the navigation bar found at the top of each Sees.com page.
During the checkout process enter your desired shipping information on the Recipient Info page. If the intended recipient is not found in your address book click "Add a new address". Top of Page
Can I ship candy to more than one address when I place my order online?
Yes. During the checkout process you may add multiple recipients to your order. If any intended recipients are not found in your address book click "Add a new address". When all recipients have been added simply check the "Ship to this address" box for each desired recipient. Selected recipients will update in the upper-right corner as they are added. Top of Page
How do I check the status of an order I have already placed?
You can check the status of an existing order by going to the "My Account" tab located at the top of the Sees.com home page and selecting "Order History" from the drop down menu. Once selected, you will be asked to enter your email address and password. This must be the same email account you entered during the Checkout process. All of the orders entered for this account will be displayed.
The order status page lists a summary of each order, including the order number, the order and shipping dates, the recipient and status of the order. If the order has been shipped, the status will show as "Shipped" and the applicable tracking number will be shown, if available. If an order has not yet shipped, the status will be shown as "Processing".
The vast majority of all candy sold by See's is made in the See's Candies kitchens in California. See's adds No Preservatives to any of the candy it makes, and believes the freshness and flavor of its candies is best when sold within a short period of being produced. To assure optimum freshness, See's manages the date produced and sold of its chocolates and other products to achieve the exceptional flavor of See's Candies.
Does See's use High Fructose Corn Syrup in its products?
No. Since 1921 when See's started its business, corn syrup has always been used in some candies as a sweetener. There were no significant changes to corn syrup until the introduction of High Fructose Corn Syrup in the 1970's, when a new process was initiated to produce a more intense sweetener that lowered the cost of sweetening certain products, in particular beverages. See's continues to use the same basic corn syrup it always has since 1921, and does not use any HFCS in its recipes.
In other brands you'll find many boxed chocolates with "Best By" dates or "Expiration Dates" up to and exceeding one year from the date of production. These products typically have preservatives added, but will not retain their best flavor over that period. Most See's candies are expected to be sold and consumed within 60-120 days of production, when the candy is at its most robust flavor level. Candy not sold within our shelf-life guidelines is pulled from the shelves and not sold to customers. See's adds no preservatives to its products, assuring our customers the freshest products with the best flavor and ingredients in all our candy.
What is the difference between vanilla and vanillin?
Vanilla has over 170 flavor compounds, and of those, vanillin is the most recognizable
flavor compound. Vanilla and natural vanillin come from vanilla bean pods. Artificial
vanillin is exactly the same substance as natural vanillin, only it is derived from a
different source. Artificial vanillin is extracted from lignin found in wood instead of vanilla
The use of vanillin in our products is temperature-based. Since vanilla has a much lower
boiling point than vanillin, all of our high-temperature cooked products (such as brittles)
use vanillin. If vanilla were used for such products, the vanilla would simply cook off and
contribute no flavor to the product. Vanillin, on the other hand, can withstand high
temperatures and still provide vanilla flavor. We use vanilla for lower-temperature
cooked products such as creams, fudges and caramels.
The use of artificial vanillin is agricultural-based. Vanilla beans are grown in the tropics
where extreme weather conditions (including cyclones) as well as growing practices can
contribute to an unstable supply volume. Artificial vanillin does not face the same
agricultural challenges. Rather than risk unavailability of a key flavor ingredient, many
companies opt for the more stable supply.
We do have some items that are Kosher certified. Please try our lollypops, Little Pops, and our holiday Hanukkah items. Please note the "Kosher Certified" notation on our web catalog pages to identify these items or download our Kosher Certified Letter which lists all of our Kosher products.
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What's the most popular chocolate piece made by See's?
Everyone has their own personal favorite when it comes to See's Candies.
The most popular piece, year after year, is Milk Chocolate Bordeaux®
Why are the "peanuts" packed around my shipped candy a greenish color?
We now ship our candy using "peanuts" that are bio-degradable, but still odor free so they do not impact the flavor of the candy. Food products such as ours may absorb odors and chemicals in packaging materials, which must be closely monitored and thoroughly tested to assure nothing changes the freshness and flavor of our candy. The "peanuts" currently used with all shipped product meet our needs, and are sweeter for the environment.
When we can, we will use recycled plastic and paper products in our packaging, bags, transporting materials, etc. We are very cautious about any packaging in contact with the candy, as it can absorb chemicals and odors. More recycled products are becoming available for food products as suitable packaging, and we continue to monitor and test what becomes available.
What has See's done to become more energy efficient?
With four main production and distribution facilities and over 200 year-round candy shops, we're always looking for opportunities to save energy and use the cleanest technology for our facilities. Recently, changing lights and implementing energy management systems has significantly reduced electrical consumption for us. Wind and solar projects are being evaluated to substitute renewable energy where possible for our main facilities. In 2009 See's deliveries of candy to all of our shops was reduced to lower frequency, enabling us to reduce the cost of supplying shops with candy, while reducing fuel consumption by over 30% for deliveries in our slower months.
See's Sugar Free products meet the FDA regulations for Sugar Free candies, which can contain 0.5 grams or less of sugar per serving. Our products contain sugar substitutes like Maltitol (a sugar alcohol), Sucralose (a high intensity sweetener), and Polydextrose (a bulking agent) instead of sugar.
What are sugar alcohols, high intensity sweeteners and bulking agents?
· Sugar alcohols are sugar substitutes used to take the place of sugar to make Sugar Free candy. Sugar alcohols provide a sweet taste. Sugar alcohols are digested more slowly than sugar; generally producing a relatively small rise in blood sugar levels after eating.
· High intensity sweeteners are artificial substances that are many times sweeter than sugar.
· Bulking agents are substances that have no nutritional value and are used to occupy volume.
Why isn't See's Sugar Free candy called Sugar Free Chocolate?
The FDA maintains "standards of identity" for every product. The standard of identity for chocolate includes sugar. Since our new Sugar Free products are "sugar-free," we cannot use the term chocolate when selling this product.
Do sugar substitutes have any digestive side effects?
One of the reasons that sugar substitutes are lower in calories and carbohydrates compared to sugar is that they are digested and absorbed in a different way. In the process of digesting sugar substitutes, some digestive side effects can occur that have a laxative effect.
Does See's Sugar Free candy carry any warning labels or information statements?
Yes, to be in compliance with labeling regulations for sugar free products a warning label appears on our packaging cautioning of a potential laxative effect due to the presence of sugar alcohol, high intensity sweetener and bulking agents in our products.
I'd like to own a See's franchise. How do I get started?
See's Candies owns and operates all of our own retail shops. We do not sell franchises, but we do offer a Licensee Program that allows businesses who meet our selling profile to offer See's products in their stores. For more information, and to see if your company meets See's selling profile, please contact LicenseeInquiry@sees.com. Be sure to Include the name of business, location and photos of your store in your email.
Unfortunately, because of insurance restrictions, we are not able to offer tours of our kitchen facilities.
We guarantee your full and complete satisfaction or we'll make it right.
We guarantee your full and complete satisfaction or we'll make it right.
Your Satisfaction Is Guaranteed
See's guarantees your full and complete satisfaction.
If anything has happened to change this, we want to know about it, and we will be happy to replace it for you.
Simply take the candy to your
closest See's shop, or if not near one, mail to us at this address:
20600 South Alameda Street,
Carson, CA 90810
President and C.E.O.
Effective Date: 05/19/2014
At See’s, we respect our customers' privacy.
when and how we collect, use and disclose Personal Information (defined
below) and Non-Personal Information (defined below) anytime you interact with
See's, such as when you use our
websites, mobile applications, and other related
information and services provided by us (collectively the "Services", when you purchase See's
products and services or call
our sales or support associates and at other times. By accessing or using the Services, you consent to this
Information We Automatically Collect
We automatically collect information that does not reflect or
reference an individually identifiable user ("Non-Personal Information") to
help us understand how our users use the Services. As is true of most commercial websites and mobile applications, our Services use
"cookies" and other technologies to help us
understand which parts of our website are the most popular, where our visitors
functionality of the Services and
personalize your experience. Most Web
when cookies are being sent. However, it
is possible that some parts of the
Services will not function properly if you do so. We also gather certain information
automatically and store it in log files. This information includes, without limitation, Internet Protocol (IP)
addresses, Web browser type, Internet Service Provider (ISP), referring/exit
pages, operating system, date/time stamp and clickstream data.
We may allow
third-party companies to serve ads and/or collect certain anonymous information
when you use the Services. These companies may use non-personally
identifiable information (e.g., click stream information, browser type, time
and date, subject of advertisements clicked or scrolled over) during your use of the Services and
other websites in order to provide advertisements about goods and services
likely to be of interest to you. These
companies typically use a cookie or third party Web beacon to collect this information. For example, we use pixels provided by a
third party to track the number of end-user conversions we obtain from its paid
search advertising, and a cookie provided by a third party will be placed on
the computer of each end-user that clicks on an advertisement so that future
advertisements can be targeted to that end-user based on the advertisements
clicked on by that end-user. Our systems do not recognize browser "Do Not Track"
signals, but several of our Service Providers
(defined below) who utilize these cookies or Web beacons on our Services enable
you to opt out of this advertising practice. To learn more about this advertising practice
or to opt-out of this type of advertising, you can contact us at the contact
information below and/or visit www.networkadvertising.org. We
also provide you with additional tools to opt out of marketing from us or
certain transfers of your information. You
Information You Choose To Submit
We collect information that personally identifies you, such as your name,
e-mail address or billing and shipping information,
or other data which can be reasonably linked to such information
("Personal Information") that you choose to share with us.
For example, you may be
required to provide us with certain Personal Information to make a purchase,
register on our Services,
request a catalog, sign up to receive See's e-mails and at other times. The decision to provide this information is
optional; however, if you elect not to provide such information, you may not be
able to access certain areas of our Services. We
may also receive Personal Information about you from third parties, such as
from users conducting fundraisers through the Services and from those users' e-mail providers.
How We Use Personal And Non-Personal Information
We use Personal Information and Non-Personal Information for
internal purposes only, such as enhancing your experience using the Services; performing administration
and technical support for the
Services; notifying you about our new and existing products or
services; gathering demographic information about our user base as a whole; and
processing and fulfilling your orders and requests.
We will not sell, share or rent Personal Information to third
parties, and we will not otherwise disclose Personal Information to third
From time to time, we might establish a business relationship
with other persons or entities whom we believe trustworthy and whom we have
asked to confirm that their privacy practices are consistent with ours ("Service
Providers"). For example, we may
contract with Service Providers to provide certain services, including credit
card processing, data management, promotional services, marketing services,
fulfilling customer orders, delivering products to you, etc. We provide our Service Providers with the
information needed for them to perform these services. Each Service Provider must agree to implement
and maintain reasonable security procedures and practices appropriate to the
nature of the information involved in order to protect your information from
unauthorized access, destruction, use, modification or disclosure.
We may combine information you give us through the Services or in our stores. We may also combine such information with
publicly available information to enhance and personalize your shopping
experience with us, to communicate with you about our products and events that
may be of interest to you, and for other promotional purposes. We may also share or cross-reference, or
cause to be shared or cross-referenced, such information, including Personal
Information, with unrelated companies you may be interested in so that the
companies can directly market their products or services to you.
We cooperate with government and law enforcement officials
and private parties to enforce and comply with the law.
We may disclose Personal Information and any other information
about you to government or law enforcement officials
or private parties if, in our discretion, we believe it is necessary
or appropriate in order to respond to legal requests
(including court orders and subpoenas), to protect the safety,
property or rights of See's or of any third party,
to prevent or stop any illegal, unethical or legally actionable activity,
or to comply with the law.
We also may share Personal Information and Non-Personal
Information with companies affiliated with See's. In the event that See's is merged, or in the
event of a sale or other transfer of our assets, we may disclose or transfer
Personal Information and Non-Personal Information in connection with such
transaction. You will have the opportunity to opt out of any such
transfer if, in our opinion, the new entity plans to handle your information in
Managing Your Personal Information - Notice to California Residents/Your California Privacy Rights
As set forth in
your Personal Information with third parties for their direct marketing
purposes. To make such a request, please contact
us at the contact information below. You
can contact us the same way if you have questions or concerns
We use physical,
electronic, and procedural safeguards to protect the confidentiality and
security of information transmitted to us, including using SSL
technology for encryption and transmittal of your order information (including
your credit card information). However,
no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot and do not guarantee
or warrant the security of any information you transmit on or through the Services, and you do so
at your own risk.
The safety of children online is very important to us. We do not knowingly collect Personal
Information from children under the age of 13. If we become aware that we have inadvertently received Personal
Information from a user under the age of 13, we will delete the information as
soon as possible. Because we do not
knowingly collect Personal Information from children under the age of 13, we
also do not knowingly distribute such information to third parties.
We reserve the right, at our discretion, to change this Privacy
Policy at any time. Please check this
page and the link to this page from our homepage periodically for changes. Those changes will go into effect on the
current and past users of the
Services and will replace any prior Privacy Policies that are
inconsistent. By continuing to use the Services, you consent to the
Your security is a priority to See's Candies. When you shop with us your credit card information and personal details are safeguarded with industry leading technology for protected e-commerce transactions.
To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure connection.
If at any time you are uncertain about the security of our site, please call 800-895-7337 and a customer service representative will be happy to help you.