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Frequent Questions

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Ordering and Shipping
Sugar Free Candy

Can I redeem See's paper Gift Certificates on
    Unfortunately we are not able to redeem Gift Certificates via our web site. Gift Certificates can be redeemed through our Mail Order Department by calling 1-800-347-7337. Please advise the Customer Service Representative that you have a Gift Certificate. The Gift Certificate and a check for postage and handling can be mailed to:
        See's Candies, Attn: Jo Biglow,
        P. O. Box 93025,
        Long Beach, CA, 90809-3025
    Once the gift certificate is received we will ship the candy.

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I'm concerned about security over the internet. Is it safe to shop at
    Absolutely. We employ the latest in security software to encrypt all of your confidential information when you shop at From the time you begin entering your name and address until an order is completed your data is safeguarded. We accept MasterCard, Visa, Diners Club, Discover and American Express.

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I'm also not crazy about giving anyone a lot of information about myself. What does See's do with the information it receives when I place an order? I want to place orders for several friends. How do I place several orders to different recipients?
    It’s Simple! Shop for one recipient at a time as you go through the ordering process. Our site will remember all of your billing information and recall it for you each time you click "Click here to continue shopping" and shop for another recipient.

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Does See's ship internationally?
    We happily ship to the following international locations: Australia, Bermuda, Canada, Denmark, France, Germany, Great Britain, Hong Kong, Ireland, Israel, Japan, Northern Ireland, Portugal, Singapore, South Korea, Switzerland and Taiwan.
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What are the shipping costs?
    The following rates apply to shipments to standard addresses in the contiguous United States only. Shipping rates for Alaska, Hawaii, available international destinations, P.O. Boxes and APO/FPO addresses are provided during checkout.
    We don't think it's summer without the old-fashioned flavor of See's Candies. But shipping your order from April to mid-October takes a little extra care. You'll notice we provide complimentary insulated packaging with Expedited 2-Day Service to make sure your hand-packed candy arrives perfectly fresh. Just the way you like it.

    Please note: During warm weather months, orders received on Wednesday through Friday will ship the following Monday. Also, during warm weather periods, we do not ship to PO Box, APO, FPO, Guam or international addresses. See's Candies reserves the right to postpone any shipments to certain destinations during extreme weather conditions. For alternate delivery options please call 800-347-7337.

    Summer Deliveries
    When temperatures start to rise, we take special care to ensure your candy is delivered in prime condition—no matter how hot it gets. That's why from April through mid-October, all chocolates, and some non-chocolates sensitive to heat, are delivered in special summer packaging. These items are placed in insulated containers with reusable cold packs and are always shipped via 2-day delivery for speedy, melt-free delivery. Regular shipping is not available for heat-sensitive items during this period.

    Shipping & Handling   (per delivery)
    "Per delivery" refers to an individual package sent to an individual shipping address.
    CANDY VALUE Warm-Weather Friendly

    (up to 6 Business Days)
    Summer Delivery
    UP TO $25.00 $7.95 $15.95
    $25.01 - $45.00 $10.95 $17.95
    $45.01 - $60.00 $13.95 $19.95
    $60.01 - $75.00 $16.95 $21.95
    $75.01 - $90.00 $19.95 $24.95
    $90.01 - $105.00 $22.95 $27.95
    $105.01 - $120.00 $25.95 $30.95
    $120.01 - $145.00 $28.95 $33.95
    $145.01 - $160.00 $31.95 $36.95
    OVER $160.00 For each $15.00 over $160.00 add $3.00 to rates listed.
    For U.S. Postal Service, Alaska & Hawaii, Foreign Country, APO & FPO rates, please call 800-347-7337

    Please note, any orders received Wednesday-Friday ship the following Monday. All chocolates and non-chocolates sensitive to heat will not be shipped to PO Box, APO, FPO, Guam or international addresses during warm-weather period.

How long will it take for my order to arrive?
    It is best to allow See’s Candy kitchens 24 hours to process and prepare your order for shipping. After that your order should arrive at its destination in three to five days (*see next item for shipping during warm weather). Because we guarantee that your order will arrive in perfect condition we use priority shipping services that ensure timely delivery and delivery confirmation. Deliveries are made Monday through Friday, except holidays. Please provide an address where someone will be available to receive the shipment. You may also use our "Future Delivery Date" option to order your gifts early. We will make every effort to be sure that they will arrive on or just before the date you specify.

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Can See's ship my chocolate order during the warm Summer months?
    Yes, during warm weather we use warm weather packaging and cold packs to protect your chocolate orders from heat.  

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How do I access my Address Book?
    Your Address Book is available on the Recipient Info page within the checkout process. You may also access your address book from the "My Account" section of the navigation bar found at the top of each page.

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How do I ship candy to myself?
    During the checkout process enter your desired shipping information on the Recipient Info page.

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Can I ship candy to myself at a different address?
    Yes. During the checkout process enter your desired shipping information on the Recipient Info page.

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How do I send candy to someone other than myself?
    During the checkout process enter your desired shipping information on the Recipient Info page. If the intended recipient is not found in your address book click   "Add a new address".
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Can I ship candy to more than one address when I place my order online?
    Yes. During the checkout process you may add multiple recipients to your order. If any intended recipients are not found in your address book click "Add a new address". When all recipients have been added simply check the "Ship to this address" box for each desired recipient. Selected recipients will update in the upper-right corner as they are added.
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How do I check the status of an order I have already placed?
    You can check the status of an existing order by going to the "My Account" tab located at the top of the home page and selecting "Order History" from the drop down menu. Once selected, you will be asked to enter your email address and password. This must be the same email account you entered during the Checkout process. All of the orders entered for this account will be displayed.

    The order status page lists a summary of each order, including the order number, the order and shipping dates, the recipient and status of the order. If the order has been shipped, the status will show as "Shipped" and the applicable tracking number will be shown, if available. If an order has not yet shipped, the status will be shown as "Processing".

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Does See's use preservatives in its candy?
    The vast majority of all candy sold by See's is made in the See's Candies kitchens in California. See's adds No Preservatives to any of the candy it makes, and believes the freshness and flavor of its candies is best when sold within a short period of being produced. To assure optimum freshness, See's manages the date produced and sold of its chocolates and other products to achieve the exceptional flavor of See's Candies.

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Does See's use High Fructose Corn Syrup in its products?
    No. Since 1921 when See's started its business, corn syrup has always been used in some candies as a sweetener. There were no significant changes to corn syrup until the introduction of High Fructose Corn Syrup in the 1970's, when a new process was initiated to produce a more intense sweetener that lowered the cost of sweetening certain products, in particular beverages. See's continues to use the same basic corn syrup it always has since 1921, and does not use any HFCS in its recipes.

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How long will boxed chocolates last?
    In other brands you'll find many boxed chocolates with "Best By" dates or "Expiration Dates" up to and exceeding one year from the date of production. These products typically have preservatives added, but will not retain their best flavor over that period. Most See's candies are expected to be sold and consumed within 60-120 days of production, when the candy is at its most robust flavor level. Candy not sold within our shelf-life guidelines is pulled from the shelves and not sold to customers. See's adds no preservatives to its products, assuring our customers the freshest products with the best flavor and ingredients in all our candy.

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How does See's support the Cocoa Community in efforts to improve farmer incomes, education, and fair trade? Do you use certified humane eggs for your chocolates?
    Yes, our egg suppliers have successfully passed a humane audit and are recognized as United Egg Producers Certified or Animal Care Certified suppliers.

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What is the difference between vanilla and vanillin?
    Vanilla has over 170 flavor compounds, and of those, vanillin is the most recognizable flavor compound. Vanilla and natural vanillin come from vanilla bean pods. Artificial vanillin is exactly the same substance as natural vanillin, only it is derived from a different source. Artificial vanillin is extracted from lignin found in wood instead of vanilla bean pods.

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Where does vanilla and artificial vanillin come from?
    Vanilla and natural vanillin are derived from vanilla bean pods. Artificial vanillin is derived from lignin found in wood.

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Why must products containing artificial vanillin be labeled as artificial if they are made with an ingredient that is the same as natural vanillin?
    By law, artificial vanillin must be labeled as artificial because it is derived from lignin rather than vanilla bean pods.

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Why do we use vanillin in some of our products?
    The use of vanillin in our products is temperature-based. Since vanilla has a much lower boiling point than vanillin, all of our high-temperature cooked products (such as brittles) use vanillin. If vanilla were used for such products, the vanilla would simply cook off and contribute no flavor to the product. Vanillin, on the other hand, can withstand high temperatures and still provide vanilla flavor. We use vanilla for lower-temperature cooked products such as creams, fudges and caramels.

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Do we only use vanillin?
    No. To flavor products cooked at lower temperatures, such as creams, fudges and caramels, we use only vanilla.

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Why do we use artificial vanillin?
    The use of artificial vanillin is agricultural-based. Vanilla beans are grown in the tropics where extreme weather conditions (including cyclones) as well as growing practices can contribute to an unstable supply volume. Artificial vanillin does not face the same agricultural challenges. Rather than risk unavailability of a key flavor ingredient, many companies opt for the more stable supply.

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What's the best way to store See's candy after I receive my order?
    We recommend storing the candy at 60º to 70º F and consuming the candy within approximately 3-4 weeks after purchase.

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Are any of See's candies Kosher certified?
    We do have some items that are Kosher certified. Please try our lollypops, Little Pops, and our holiday Hanukkah items. Please note the "Kosher Certified" notation on our web catalog pages to identify these items or download our Kosher Certified Letter which lists all of our Kosher products.
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What's the most popular chocolate piece made by See's? How can I order the Mincemeat piece?
    Unfortunately we are not offering the Mincemeat piece this holiday season but we are working to have it available for the holidays in 2015.

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How can I find allergen information on See's candy? Why are the "peanuts" packed around my shipped candy a greenish color?
    We now ship our candy using "peanuts" that are bio-degradable, but still odor free so they do not impact the flavor of the candy. Food products such as ours may absorb odors and chemicals in packaging materials, which must be closely monitored and thoroughly tested to assure nothing changes the freshness and flavor of our candy. The "peanuts" currently used with all shipped product meet our needs, and are sweeter for the environment.

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Does See's use recycled materials?
    When we can, we will use recycled plastic and paper products in our packaging, bags, transporting materials, etc. We are very cautious about any packaging in contact with the candy, as it can absorb chemicals and odors. More recycled products are becoming available for food products as suitable packaging, and we continue to monitor and test what becomes available.

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What has See's done to become more energy efficient?
    With four main production and distribution facilities and over 200 year-round candy shops, we're always looking for opportunities to save energy and use the cleanest technology for our facilities. Recently, changing lights and implementing energy management systems has significantly reduced electrical consumption for us. Wind and solar projects are being evaluated to substitute renewable energy where possible for our main facilities. In 2009 See's deliveries of candy to all of our shops was reduced to lower frequency, enabling us to reduce the cost of supplying shops with candy, while reducing fuel consumption by over 30% for deliveries in our slower months.

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Does See's offer reusable shopping bags? Sugar Free FAQs

Why has See's Candies introduced Sugar Free Candy?
    Customers have been requesting See's Sugar Free candies for years. After extensive research and product testing, we are proud to offer the only Sugar Free candy good enough to be called See's.

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What makes these products "Sugar Free"?
    See's Sugar Free products meet the FDA regulations for Sugar Free candies, which can contain 0.5 grams or less of sugar per serving. Our products contain sugar substitutes like Maltitol (a sugar alcohol), Sucralose (a high intensity sweetener), and Polydextrose (a bulking agent) instead of sugar.

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What are sugar alcohols, high intensity sweeteners and bulking agents?
    · Sugar alcohols are sugar substitutes used to take the place of sugar to make Sugar Free candy. Sugar alcohols provide a sweet taste. Sugar alcohols are digested more slowly than sugar; generally producing a relatively small rise in blood sugar levels after eating.
    · High intensity sweeteners are artificial substances that are many times sweeter than sugar.
    · Bulking agents are substances that have no nutritional value and are used to occupy volume.

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How does See's Sugar Free candy fit into a balanced and healthy lifestyle?
    Sugar Free confectionery products are a treat and can be enjoyed by almost everyone, but moderation is the key.

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Is See's Sugar Free candy lower in calories and/or fat?
    See's Sugar Free candy is not a low calorie or low-fat food.

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Why isn't See's Sugar Free candy called Sugar Free Chocolate?
    The FDA maintains "standards of identity" for every product. The standard of identity for chocolate includes sugar. Since our new Sugar Free products are "sugar-free," we cannot use the term chocolate when selling this product.

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Can I order a special pack combining both Sugar Free candy and See's traditional candy?
    No. Due to labeling requirements, Sugar-Free candies and traditional candies cannot be combined into one box. These two items must be sold separately.

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Do sugar substitutes have any digestive side effects?
    One of the reasons that sugar substitutes are lower in calories and carbohydrates compared to sugar is that they are digested and absorbed in a different way. In the process of digesting sugar substitutes, some digestive side effects can occur that have a laxative effect.

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Does See's Sugar Free candy carry any warning labels or information statements?
    Yes, to be in compliance with labeling regulations for sugar free products a warning label appears on our packaging cautioning of a potential laxative effect due to the presence of sugar alcohol, high intensity sweetener and bulking agents in our products.

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Can I buy stock in See's Candy?
    See's Candies is a subsidiary of Berkshire-Hathaway. Please direct correspondence to them at:
    1440 Kiewit Plaza
    Omaha, NE 68131
    402 - 346 - 1400

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I'd like to own a See's franchise. How do I get started?
    See's Candies owns and operates all of our own retail shops. We do not sell franchises, but we do offer a Licensee Program that allows businesses who meet our selling profile to offer See's products in their stores. For more information, and to see if your company meets See's selling profile, please contact Be sure to Include the name of business, location and photos of your store in your email.

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Does See's offer tours of their Candy Kitchens?
    Unfortunately, because of insurance restrictions, we are not able to offer tours of our kitchen facilities.





We guarantee your full and complete satisfaction or we'll make it right.   See More




We guarantee your full and complete satisfaction or we'll make it right.

Your Satisfaction Is Guaranteed

See's guarantees your full and complete satisfaction.

If anything has happened to change this, we want to know about it, and we will be happy to replace it for you.

Simply take the candy to your closest See's shop, or if not near one, mail to us at this address:

20600 South Alameda Street,
Carson, CA 90810

Brad Kinstler,
President and C.E.O.


Privacy Policy


At See's, we respect our customers' privacy which is why it is important to us that you understand how we collect, use and disclose information you share with us. We may collect personal and other types of information from you when you interact with See's, such as when you visit our website, when you purchase See's products and services, when you call our sales or support associates and at other times. This information will be used only in accordance with our Privacy Policy. Our Privacy Policy describes what types of information we collect, how we use the information and for what purposes, to whom we may disclose information, how we protect your information, and your options for managing your information.   See More


Privacy Policy


Effective Date: 05/19/2014

At See’s, we respect our customers' privacy.

This Privacy Policy explains when and how we collect, use and disclose Personal Information (defined below) and Non-Personal Information (defined below) anytime you interact with See's, such as when you use our websites, mobile applications, and other related information and services provided by us (collectively the "Services", when you purchase See's products and services or call our sales or support associates and at other times. By accessing or using the Services, you consent to this Privacy Policy.

Information We Automatically Collect

We automatically collect information that does not reflect or reference an individually identifiable user ("Non-Personal Information") to help us understand how our users use the Services. As is true of most commercial websites and mobile applications, our Services use "cookies" and other technologies to help us understand which parts of our website are the most popular, where our visitors are going, how much time they spend there, etc. We also use cookies and other technologies to improve the quality and functionality of the Services and personalize your experience. Most Web browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the Services will not function properly if you do so. We also gather certain information automatically and store it in log files. This information includes, without limitation, Internet Protocol (IP) addresses, Web browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We may allow third-party companies to serve ads and/or collect certain anonymous information when you use the Services. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your use of the Services and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party Web beacon to collect this information. For example, we use pixels provided by a third party to track the number of end-user conversions we obtain from its paid search advertising, and a cookie provided by a third party will be placed on the computer of each end-user that clicks on an advertisement so that future advertisements can be targeted to that end-user based on the advertisements clicked on by that end-user. Our systems do not recognize browser "Do Not Track" signals, but several of our Service Providers (defined below) who utilize these cookies or Web beacons on our Services enable you to opt out of this advertising practice. To learn more about this advertising practice or to opt-out of this type of advertising, you can contact us at the contact information below and/or visit We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the "Managing Your Personal Information" section of this Privacy Policy.

Information You Choose To Submit

We collect information that personally identifies you, such as your name, e-mail address or billing and shipping information, or other data which can be reasonably linked to such information ("Personal Information") that you choose to share with us. For example, you may be required to provide us with certain Personal Information to make a purchase, register on our Services, request a catalog, sign up to receive See's e-mails and at other times. The decision to provide this information is optional; however, if you elect not to provide such information, you may not be able to access certain areas of our Services. We may also receive Personal Information about you from third parties, such as from users conducting fundraisers through the Services and from those users' e-mail providers.

How We Use Personal And Non-Personal Information

We use Personal Information and Non-Personal Information for internal purposes only, such as enhancing your experience using the Services; performing administration and technical support for the Services; notifying you about our new and existing products or services; gathering demographic information about our user base as a whole; and processing and fulfilling your orders and requests.

We will not sell, share or rent Personal Information to third parties, and we will not otherwise disclose Personal Information to third parties, without your permission, except as disclosed in this Privacy Policy.

From time to time, we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy practices are consistent with ours ("Service Providers"). For example, we may contract with Service Providers to provide certain services, including credit card processing, data management, promotional services, marketing services, fulfilling customer orders, delivering products to you, etc. We provide our Service Providers with the information needed for them to perform these services. Each Service Provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your information from unauthorized access, destruction, use, modification or disclosure.

We may combine information you give us through the Services or in our stores. We may also combine such information with publicly available information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. We may also share or cross-reference, or cause to be shared or cross-referenced, such information, including Personal Information, with unrelated companies you may be interested in so that the companies can directly market their products or services to you.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of See's or of any third party, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with the law.

We also may share Personal Information and Non-Personal Information with companies affiliated with See's. In the event that See's is merged, or in the event of a sale or other transfer of our assets, we may disclose or transfer Personal Information and Non-Personal Information in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our opinion, the new entity plans to handle your information in a way that is different in an important way from this Privacy Policy.

Managing Your Personal Information - Notice to California Residents/Your California Privacy Rights

As set forth in this Privacy Policy, we offer our customers the ability to opt out of sharing your Personal Information with third parties for their direct marketing purposes. To make such a request, please contact us at the contact information below. You can contact us the same way if you have questions or concerns regarding this Privacy Policy or wish to update or delete your Personal Information.

Contact us at:

See's Candy Shops, Inc.
Attn: Privacy Policy
20600 South Alameda Street
Carson, CA 90810


We use physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us, including using SSL technology for encryption and transmittal of your order information (including your credit card information). However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot and do not guarantee or warrant the security of any information you transmit on or through the Services, and you do so at your own risk.


The safety of children online is very important to us. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a user under the age of 13, we will delete the information as soon as possible. Because we do not knowingly collect Personal Information from children under the age of 13, we also do not knowingly distribute such information to third parties.

Privacy Policy Changes

We reserve the right, at our discretion, to change this Privacy Policy at any time. Please check this page and the link to this page from our homepage periodically for changes. Those changes will go into effect on the Effective Date disclosed in the changed Privacy Policy. The new Privacy Policy will apply to all current and past users of the Services and will replace any prior Privacy Policies that are inconsistent. By continuing to use the Services, you consent to the changed Privacy Policy.


Secure Shopping

Your security is a priority to See's Candies. When you shop with us your credit card information and personal details are safeguarded with industry leading technology for protected e-commerce transactions.

To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure connection. If at any time you are uncertain about the security of our site, please call 800-895-7337 and a customer service representative will be happy to help you.

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